Terms of service

Terms of Service

Last Updated: DATE

Welcome to VILARA. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website, creating an account, or placing an order, you agree to these Terms of Service.

Please read them carefully before using our website or placing an order.

1. About VILARA

VILARA is an online e-commerce store offering a variety of products, including accessories, lifestyle products, everyday essentials, and other general merchandise.

We reserve the right to update our product range, website content, services, prices, and policies from time to time.

2. Account Terms

You may be able to create an account to make shopping easier and access certain website features.

When creating an account, you agree to:

Provide accurate and current information.
Keep your account information up to date.
Keep your password and account credentials confidential.
Not share your account with unauthorized persons.
Notify us if you believe your account has been accessed without permission.

You are responsible for activity carried out through your account unless the activity resulted from circumstances outside your reasonable control.

We reserve the right to suspend or terminate accounts that contain inaccurate information, are used fraudulently, or violate these Terms of Service.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colors, sizes, and other information displayed on our website are accurate.

However, colors may appear slightly different depending on your device, screen, lighting, or display settings.

Product availability may change without notice. We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice.

Applicable taxes, shipping charges, discounts, or other charges will be displayed during the checkout process where applicable.

Although we make reasonable efforts to maintain accurate pricing, errors may occasionally occur. If an order has been placed at an incorrect price due to a technical or other error, we may contact you before processing the order and provide you with the available options.

5. Payments

We accept the payment methods displayed on our website during checkout.

You agree that:

The payment information you provide is accurate.
You are authorized to use the selected payment method.
You will provide any information reasonably required to complete or verify the transaction.

Payments may be processed through third-party payment providers. We do not generally store complete payment card information on our own systems.

6. Order Placement and Acceptance

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation acknowledging that we have received your order. This confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to accept, refuse, cancel, or limit an order for reasons including:

Product availability
Pricing or listing errors
Incorrect customer information
Shipping limitations
Suspected fraudulent or unauthorized activity
Technical or system errors
Violation of these Terms of Service

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated on our website or communicated during checkout.

Delivery estimates are provided for guidance and may vary depending on:

Customer location
Product availability
Courier service
Weather conditions
Public holidays
Operational delays
Circumstances outside our reasonable control

Customers are responsible for providing accurate shipping information.

We may not be responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

8. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Our current return policy generally allows eligible returns within 7 days of delivery, subject to the conditions stated in that policy.

Please review our Return & Refund Policy before purchasing if you have questions about:

Return eligibility
Refunds
Exchanges
Damaged or defective products
Non-returnable products
Return shipping charges

You can contact us at vilarasupport@gmail.com** for assistance.**

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at [vilarasupport@gmail.com].

Cancellation may only be possible before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.

10. Prohibited Uses

You agree not to use our website or services:

For any unlawful or fraudulent purpose.
To violate any applicable Indian law or regulation.
To impersonate another person or entity.
To provide false or misleading information.
To interfere with the security or operation of our website.
To attempt to gain unauthorized access to our systems or accounts.
To introduce viruses, malware, or other harmful code.
To scrape, copy, reproduce, or commercially exploit website content without permission.
To use automated systems to access our website in a manner that could interfere with its operation.
To engage in activities that could harm VILARA, our customers, or our service providers.

We reserve the right to restrict or terminate access to our website where we reasonably believe prohibited activity has occurred.

11. Intellectual Property

All content available on the VILARA website, including our logo, brand name, photographs, graphics, text, product descriptions, designs, and other materials, is owned by or licensed to VILARA, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

12. Third-Party Services

Our website may use third-party services, including payment gateways, courier companies, analytics providers, hosting providers, advertising platforms, and other service providers.

Third-party services may have their own terms and privacy policies. We are not responsible for the independent policies or practices of third-party services.

13. Limitation of Liability

To the maximum extent permitted by applicable law, VILARA will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website or products.

We are also not responsible for delays or failures caused by circumstances outside our reasonable control, including courier delays, natural events, technical failures, government restrictions, or other force majeure events.

Nothing in these Terms is intended to exclude or limit any consumer rights, guarantees, warranties, or protections that cannot legally be excluded or limited under applicable Indian law.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs incurred by VILARA as a result of your unlawful use of our website, violation of these Terms, fraud, or infringement of another person's rights.

This provision does not limit any rights or remedies available to you under applicable law.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, products, services, website, or applicable legal requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes are posted means that the updated Terms will apply to your future use of the website, subject to applicable law.

17. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and other mandatory legal requirements, disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the appropriate courts in DEHRA DISTRICT, KANGRA, HIMACHAL PRADESH, India.

Nothing in this section prevents a customer from exercising any mandatory legal or consumer rights available under applicable law.

18. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.