Privacy policy

Privacy Policy

At [Vilara], we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you use our website or purchase our products.

By using our website, placing an order, or contacting us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our store, we may collect the following information:

Personal Information

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and purchase information

  • Payment and transaction details

  • Information you provide when contacting customer support

  • Information you voluntarily provide through forms, reviews, surveys, or other communications

We do not generally store complete payment card details. Payments may be processed securely by third-party payment providers.

Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Website interactions

  • Approximate location derived from technical information

  • Referring website or source

  • Date and time of visits

2. How We Use Your Information

We may use the information we collect to:

  • Process and deliver your orders

  • Process payments and refunds

  • Provide customer support

  • Communicate with you about your orders

  • Send important information about your account or purchases

  • Respond to enquiries and requests

  • Improve our website, products, services, and customer experience

  • Detect, prevent, and investigate fraud, misuse, or unauthorized activity

  • Maintain website security

  • Comply with applicable legal and regulatory requirements

  • Send promotional or marketing communications where permitted and where applicable consent or another lawful basis is required

We only seek to use personal information for legitimate business, service, legal, or other permitted purposes.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies are small files stored on your device that may help us:

  • Remember items in your shopping cart

  • Keep you signed in where applicable

  • Understand how visitors use our website

  • Remember preferences

  • Improve website performance

  • Provide relevant advertising or marketing where applicable

Some cookies are necessary for the website to function properly, while others help us understand website usage or provide additional features.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

4. Third-Party Services

We may use trusted third-party service providers to help operate our business. These may include:

  • Payment gateways and payment processors

  • Shipping and logistics providers

  • Website hosting and technical service providers

  • Analytics providers

  • Marketing and advertising platforms

  • Customer-support tools

  • Fraud-prevention and security services

  • Shopify and other e-commerce technology providers

These third parties may receive information necessary to provide their services. They are expected to handle information in accordance with applicable laws and their own privacy policies.

We do not sell your personal information as a standalone product.

5. Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method you choose, you may provide payment information directly to the relevant payment provider. Such providers may collect and process payment information according to their own privacy policies and security practices.

We do not intentionally collect or store your complete debit card, credit card, banking password, or other sensitive payment credentials on our own systems unless specifically stated otherwise.

6. Sharing of Information

We may share personal information when reasonably necessary with:

  • Delivery and logistics partners to fulfill your orders

  • Payment providers to process transactions

  • Technology and hosting providers that operate our website

  • Customer-support service providers

  • Analytics and marketing providers where applicable

  • Professional advisers, auditors, or legal representatives where necessary

  • Government authorities or law-enforcement agencies where required by applicable law

We may also disclose information when necessary to protect our rights, customers, website, property, or business, or to investigate suspected fraud or unlawful activity.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

You should also take reasonable precautions when using the internet, including keeping your account credentials confidential and avoiding sharing passwords with others.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal, tax, accounting, or regulatory obligations.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

9. Your Rights and Choices

Subject to applicable Indian law, you may have rights regarding your personal information, which may include:

  • Requesting access to certain personal information we hold about you

  • Requesting correction of inaccurate or incomplete information

  • Requesting deletion of information where legally permitted

  • Withdrawing consent where processing is based on consent

  • Choosing not to receive certain promotional communications

  • Raising questions or concerns about how your information is handled

To exercise an applicable right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests to help protect your information from unauthorized access.

10. Marketing Communications

If you have subscribed to receive promotional communications from us, we may send you information about products, offers, promotions, or other updates.

You may unsubscribe from promotional emails by using the unsubscribe option included in the relevant communication or by contacting us at vilarasupport@gmail.com.

Even if you opt out of marketing communications, we may still send essential transactional or service-related messages, such as order confirmations, shipping updates, refund notifications, or important account communications.

11. Children's Privacy

Our website is intended for general consumers and is not knowingly directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

12. External Links

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. International Data Transfers

Some third-party service providers we use may process or store information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements and appropriate safeguards.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable laws.

When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

VILARA

Customer Support Email: [vilarasupport@gmail.com]

Business Location: dehra district kangra himachal pradesh

We will make reasonable efforts to respond to privacy-related requests within a reasonable period and in accordance with applicable law.

16. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of India, including applicable data-protection and privacy requirements.

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.