Shipping policy

Shipping Policy

At VILARA, we want your shopping experience to be simple from checkout to delivery. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Methods

We currently offer the following shipping options within India:

Standard Shipping: 8-10 BUSINESS DAYS
Express Shipping: 6-7 BUSINESS DAYS — if available
Cash on Delivery (COD): AVAILABLE

Available shipping methods may vary depending on your delivery location, product, and availability.

The shipping options available for your order will be displayed during checkout.

2. Order Processing Time

Orders are generally processed within 2 business days** after successful payment or order confirmation.**

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.

3. Delivery Timeframes

After your order has been dispatched, estimated delivery is:

Standard Delivery: 8-10 BUSINESS DAYS

Express Delivery: 6-7 BUSINESS DAYS

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, holidays, and other circumstances outside our reasonable control.

Remote or difficult-to-reach locations may require additional delivery time.

4. Shipping Costs

Shipping charges are calculated based on your order, delivery location, shipping method, or other applicable factors.

Current shipping charges are:

Standard Shipping: [SHIPPING COST]
Express Shipping: [EXPRESS SHIPPING COST]
Free Shipping: [FREE SHIPPING THRESHOLD / NOT AVAILABLE]

Any applicable shipping charges will be displayed before you complete your purchase.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information where available.

You may receive the tracking number through **EMAIL **

You can use the tracking information provided by us or the relevant courier company to check your shipment status.

Please allow 24HOURS after dispatch for tracking information to become active.

6. Delivery Address

Please make sure that your shipping address, phone number, PIN code, and other delivery details are correct before placing your order.

VILARA is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice an error in your delivery address, please contact us immediately at [vilarasupport@gmail.com]. We will try to update the information if the order has not yet been dispatched.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on their delivery policies.

If the customer is unavailable, provides an incorrect address, refuses the shipment, or does not respond to delivery attempts, the order may be returned to us.

In such cases, additional shipping charges may apply for re-shipping, where applicable.

8. Delayed Deliveries

Although we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur.

Delays can be caused by:

Weather conditions
Public holidays
Courier operational issues
High order volumes
Incorrect address information
Remote delivery locations
Natural disasters
Government restrictions
Other circumstances beyond our reasonable control

If your order is delayed beyond the expected delivery period, please contact us at [vilarasupport@gmail.com] and we will assist you in checking the shipment status.

9. Lost or Missing Shipments

If your tracking information indicates that a package has been delivered but you have not received it, please contact us within 7** DAYS**.

We may contact the courier partner to investigate the delivery.

Please provide your order number and any information requested by our support team.

10. Damaged Packages

If your package appears damaged at the time of delivery, please:

Take clear photographs or a video of the package before opening it, where possible.
Check the product for damage.
Contact us at [vilarasupport@gmail.com] within 7** DAYS of delivery.**
Provide your order number and photographs/videos showing the issue.

We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy.

11. International Shipping

VILARA currently ships only within India.

If international shipping becomes available in the future, this section will be updated with the applicable countries, delivery times, shipping costs, customs duties, taxes, and other requirements.

For international orders, customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country.